FREQUENTLY ASKED QUESTIONS

Yes, visits to the company can be organized by prior appointment at the following address: www.turismoindustrial.cm-sjm.pt.

Yes, we are certified according to Quality Standard NP EN ISO 9001 and ÖEKO-TEX Standard 100, class I. We also comply with the requirements of the SA 8000 Social Responsibility Standard.
NP 4457 (IDI System), ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health and Safety Management Systems) standards are being implemented.

Yes, we have a working group dedicated to the continuous development of innovative products and solutions to meet the needs and demands of our customers.

Yes, each year we present our product proposals translated into our collections. The collections are available for viewing online on our website and also at the national and international fairs in which we participate.

Yes, we collaborate in the realization of the collections of accessories of our clients making available exclusively our creatives or collaborating with the creative departments of our client.

Yes, we maintain a range of products in stock, corresponding to those presented in our product posters. You can consult our catalogues "online" and request samples and / or posters of the desired product.

You will need to register on the form available online and follow all the purchase steps indicated. By selecting the item you want and accepting the delivery conditions, you can successfully complete your order.

Prices are quoted in Euros and do not include VAT. Prices may change without notice.

Yes, for printing articles (transfers and stamped labels) the reference used is the Pantone graphic. For Textiles (Labels, Ribbons and Elastics) we use Pantone textile.

Yes, we have internal means of reproducibility of colours in textile materials.

Yes, we do samples and there are costs associated with the type of article.

The minimum quantities depend on the type of article.
For stock items, the minimum quantities are smaller. Custom articles or those in need of special manufacture are indicated on the website.

Yes, through consultation on the website, or upon request, we can provide the technical information of the article.

Yes, the company owns a properly equipped laboratory that allows it to perform several physical tests.

Delivery times vary depending on the requested item, production needs and quantities.
Items in stock have delivery times that can range from 1 to 5 days.
Items in need of production, will always be subject to confirmation of time, although there is a delivery reference between 2 to 4 weeks.

The transport is organized according to the destination of delivery. The cost of transportation is at the customer's expense.

The buyer can send an electronic message to the e-mail: loja@heliotransfers.com or contact by phone: +351 256 201 100 from 08:30 hours to 17:30 hours, from Monday to Friday to know the state of the your request.
The buyer should take into account that the orders are only processed from the date of receipt of the payment.

Any item purchased on the website www.heliotextil.com, may be exchanged or returned, provided that the buyer expressly expresses this intention, indicating the reason.

In cases where the requested articles have been made according to the User's specifications, by customizing them, it is not possible to exercise the right of return or exchange, except in the event that said articles have a manufacturing defect.

The buyer has a maximum term of 30 days, after receiving the same, to be able to request its return.
To do this, you should contact HELIOTEXTIL, SA by any of the following forms: Tel: +351 256 201 100 or E-mail: loja@heliotransfers.com.

The products must be returned within a maximum of 30 days after receipt, in the same state in which they arrived at the hands of the buyer and without any anomaly.
Licensed articles must keep the seal of authenticity of the product.

The shipping costs of an article in return are the responsibility of the Customer. HELIOTEXTIL, SA does not accept any return shipped with postage or payback.

HELIOTEXTIL, SA undertakes to reimburse the buyer within 30 days of receipt of the returned item.

The buyer can choose one of the following ways of refunding the amount paid:
a) Credit (valid for use in future purchases at www.heliotransfers.com); or 
b) Refund by bank transfer to account to be indicated. Items sent free of charge, in the form of gifts or bonuses, will not be refunded.